As for game and software codes once the code has been delivered and used by the customer there is no return or refund of any kind.
If we are not able to deliver for any reason, we will give you a full refund.
If you received an incorrect product, or if the game key (code) has not been activated, a refund/replace is possible.
If the Key (code) cannot be activated for some unknown reasons, contact us within 36 hours from the time of purchase, and a refund/replacement is possible.
No refund or replacement will be given once the Key (code) has been sent to you for more than 14 days.
No refund or replacement can be given once the Key (code) has been activated.
Refunds will not be issued based on technical failure of a game, failure to meet the minimum requirements to run the game on your computer or lack of enjoyment while playing the game.

For full refund:
1. We can refund and you must send back the key within 14 days (Starting from the purchase date) if you bought a wrong game or do not want the game anymore. But the key should not be redeemed.
2. You can ask for refund anytime before the delivery if you pre-ordered a game and the key haven’t been sent.
3. If the game key cannot be redeemed as usual, we will make a full refund or send a replacement key after an examination of the problem.